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Frequently asked questions
First time client, what clean should I book
Spruce & Shimmer highly recommends a deep clean for all first-time cleanings. This specialized service provides our team with additional time to thoroughly address any areas that may have been overlooked during previous regular cleanings. The deep clean ensures that every nook and cranny is meticulously cleaned and refreshed.
Following the initial deep clean, many of our customers choose to transition to our standard 2-hour clean. This regular cleaning service is designed to maintain the cleanliness and tidiness of your space, providing a consistent level of cleanliness moving forward.
By starting with a deep clean and then transitioning to a standard 2-hour clean, SPRUCE aims to deliver exceptional cleaning results while accommodating the specific needs and preferences of our valued customers.
Can I give you my house key
Yes, we offer the option for you to provide us with a key for your property. However, we strongly encourage our clients to consider using a lockbox on their property to securely store the key.
Having a lockbox on your property offers several benefits. Firstly, it helps maintain the privacy and security of your key, as it remains safely stored on your property. Secondly, it allows our cleaning professionals to start their day directly from their own homes, rather than having to collect keys from our office each morning. This streamlined process helps us optimize our operations and keep our rates competitive.
While we take great care in handling your key and ensure the security of your property, using a lockbox provides an added layer of convenience and peace of mind for both parties involved.
Does the cleaner use my products or theirs
Absolutely! Our cleaning professionals come fully equipped with all the necessary products and equipment needed to perform the cleaning service. We take extra precautions to ensure that our equipment is regularly sanitized to prevent any cross-contamination between jobs.
If you have specific preferences or requirements regarding the cleaning products used in your home, we are more than happy to accommodate your requests. Please let us know in advance, and we will discuss the details to ensure that your preferred products are used during the cleaning service.
At our cleaning service, we value open communication and strive to provide a personalized cleaning experience that meets your needs and preferences. Your satisfaction is our priority, and we are committed to delivering a clean and healthy environment in your home.
Do you use toxic cleaning supplies
In certain situations where tough-to-clean areas are encountered, we may need to utilize specialized cleaning solutions that are considered “harsh” or more powerful than standard cleaning products. These solutions are specifically chosen to effectively address stubborn stains, grime, or buildup in areas such as a glass shower door with calcium buildup.
One example of a cleaning solution we may use for such instances is CLR (Calcium, Lime, and Rust remover). CLR is a specifically formulated product designed to tackle tough mineral deposits like calcium and lime buildup. We prioritize the use of these chemicals only when necessary and in accordance with the manufacturer’s instructions to ensure safe and effective cleaning.
Rest assured, our cleaning professionals are trained to handle these products responsibly and take necessary precautions to minimize any potential risks. Your safety and the protection of your property are of utmost importance to us.
If you have any concerns or specific preferences regarding the use of certain cleaning products in your home, please communicate them to our team, and we will do our best to accommodate your requests.
