Booking Instructions for Move-in/Move-out Cleaning: To ensure a smooth move-in/move-out cleaning process, please make sure to select the appropriate move-in/move-out package when booking. Failure to do so may result in incomplete service and the booking may not be confirmed.

Deep Cleaning Requirement for Larger Homes: For homes with more than 2 bedrooms and 2 bathrooms, selecting the deep cleaning option is mandatory. This ensures that our staff members have sufficient time to thoroughly clean these larger homes, as it would be unfair to expect them to complete the task within a shorter timeframe.

Determining the Cleaning Level for Your Home: To determine the appropriate cleaning level for your home, please consider the following guidelines:

• If your home has not received professional cleaning in the past year, please select “Very Dirty.”
• If your home has been professionally cleaned within the last 6 months, please select “Pretty Dirty.”
• If your home has been professionally cleaned within the last 3 months, please select “Slightly Dirty.”

These guidelines help us allocate the necessary time and resources to ensure a satisfactory cleaning experience for your home.

A single cleaning session is priced at $59 per hour, and a minimum of 2 hours is required. However, if you opt for a regular cleaning schedule (weekly, fortnightly) the same service will be available at a discounted rate of $49 per hour.

Recommended Cleaning Tasks:

• Kitchen: Thoroughly clean the sink, countertops, upper and lower cabinet faces, and stove top.
• All Rooms: Clean all exterior surfaces in each room.
• Floors: Mop and vacuum all floors.
• Bathroom: Perform a comprehensive cleaning of the toilet, shower, handles, tub, and drain.
• Bedroom: Clean shelving, nightstands, and bed frames, and tidy up the bed.
• Window Sills: Ensure all window sills are cleaned.

Exclusions:

• Additional Services: Please note that any extra services not included in the standard cleaning package must be selected separately and may incur an additional cost.
• Deep Cleaning: The additional time allocated for deep cleaning allows for more detailed work on the tasks mentioned in the “Do’s” section.

These guidelines ensure a thorough and efficient cleaning service while providing clarity on what is included in the standard package and what may require extra attention or additional charges.

When scheduling a Move Out or Move In cleaning, you can anticipate a comprehensive and all-inclusive service. This package is designed to provide the highest level of detail and includes four out of the seven additional services we offer, which can be added to any cleaning package. These extras consist of cleaning the inside of the oven, inside of the fridge, inside of cabinets, and cleaning the interior of all windows.

Our Move Out or Move In cleaning is specifically tailored to transform a previously occupied home back to its original state, ensuring it is pristine and prepared for new homeowners.

We offer flexible options for access to your home during the cleaning service. It is entirely up to you and your personal preference how you would like to manage access. You can choose from the following options:

1. Letting Us In and Leaving: If you prefer, you can let our cleaning professionals into your home and then leave while the cleaning takes place. This allows you to carry on with your schedule or run errands while we take care of the cleaning tasks.

2. Letting Us In and Staying: If you feel more comfortable being present during the cleaning service, you are welcome to stay in your home while our team carries out the cleaning. This allows you to supervise or provide any specific instructions if needed.

3. Leaving a Key: If you are unable to be present during the cleaning or prefer not to stay, you have the option to leave a key for our team. We will securely hold and use the key to access your home for the scheduled cleaning. This provides convenience for both parties, as our team can start the cleaning efficiently.

We respect your privacy and the security of your home. Whichever option you choose, our cleaning professionals are trained to handle access responsibly and ensure the safety and security of your property.

Please communicate your preferred access arrangement when scheduling your cleaning service, and we will accommodate your request accordingly.

Upon booking our cleaning service, you will receive a specific date and time for your appointment. This initial date and time (or a window of time) will be provided to you during the booking process.

As your scheduled booking approaches, we will confirm the date and time once again to ensure that it aligns with your availability and to reconfirm our cleaning professional’s arrival. We understand the importance of timely communication and strive to keep you informed throughout the process.

By confirming the appointment closer to the booking date, we can address any last-minute changes, make necessary adjustments, and ensure that our cleaning team arrives as scheduled. This helps us provide a reliable and punctual service, respecting your time and schedule.

Rest assured, we are committed to maintaining effective communication and providing you with a confirmed date and time for your cleaning appointment.

At Spruce and Shimmer, our goal is to ensure your satisfaction and provide a thorough cleaning experience. Our cleaners are trained to utilize the allocated time to its fullest potential and complete all the tasks within that timeframe. If, by any chance, a cleaner finishes early they will use the alloted time frame to find more tasks.

We value open communication and want to address any concerns promptly. Our customer support team will be ready to assist you and ensure that any unfinished areas are properly taken care of. Your satisfaction is our priority, and we strive to provide the best cleaning service possible.

While rare, accidents can happen during the cleaning process. We understand that valuable objects may hold sentimental or monetary significance to you. If any such accidents occur, we urge you to contact our office immediately so that we can initiate the necessary steps to resolve the situation.

Our cleaning service is insured, and we will work closely with our insurance provider to address the matter promptly and professionally. We take responsibility for any damage caused by our cleaning professionals and will make every effort to facilitate the replacement or repair of the damaged object.

Your satisfaction and peace of mind are important to us, and we appreciate your cooperation in promptly reporting any incidents. Rest assured, we will do our utmost to rectify the situation and ensure your satisfaction.

When making an online booking, it is crucial to accurately select the current level of cleanliness of your home. This information helps us allocate the appropriate amount of time required to clean your home during the scheduled booking. Selecting the correct level of cleanliness ensures that our cleaning professionals can provide an effective and thorough cleaning service.

If the booking information does not accurately reflect the level of cleanliness, it may result in insufficient time allocated for the cleaning. In such cases, we may need to reschedule the appointment at the full rate to ensure that adequate time is available for the cleaning process.

We kindly request your cooperation in providing accurate information during the booking process to ensure that we can deliver the best possible service. Should you have any questions or need assistance in determining the level of cleanliness for your home, please feel free to reach out to our customer support team for guidance.